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Returns

We do our best to serve each and every customer the best we can, and we understand that on occasion you might need to return products.

  • Please note we can only accept a return if the item is in its original packaging and with all the components.
  • If for any reason you are not completely satisfied with your purchase you can return the product to us within 7 days of delivery. Shipping and handling fees are refundable, but only if there is an error with the dispatch process.
  • Customers are responsible for return shipping with original packaging included, and sufficient outer packaging to protect the unit in transit.
  • Please note that under no circumstances will we refund for return P&P unless upon testing, a fault can be found with products.
  • Please note that all items are fully tested once returned.
  • Products received back damaged or with missing components will not be eligible for refund.
  • On receiving a return item, we will normally process all refunds within 5 working days.

Please contact us by email or by telephone, before sending any items back for our detailed returns procedure - please ensure that written details of the fault are included with any returns. 

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