www.ToyandModelStore.co.uk

Payment.

We are currently accepting payments with all major cards and PAYPAL. For PAYPAL you do not need a PAYPAL account to make a payment.

Please be advised that we do not store your credit card details, nor do we share customer details with any 3rd parties.

Delivery.

Normal delivery on all items is £3.95 per order to all standard UK mainland addresses. We also offer free delivery on all orders when you spend £50.00 or over to all standard mainland addressed (exclusions apply).

For non UK mainland deliveries please contact us for delivery costs prior to placing your order.

Our aim is to dispatch all items purchased within 48 hours of receipt of payment (except Saturdays and Sundays or Bank holidays)
All items will be dispatched through Royal Mail or UK Mail / DPD Courier which will be subject to the products size and weight, and will take circa 2 BUSINESS DAYS to arrive with customers (MAINLAND UK addresses only)
Once goods are dispatched we cannot affect transit times to our customer. Transit commitments are provided by Royal Mail and Parcelforce, UK Mail & DPD Couriers
We only dispatch to the confirmed delivery address provided. Before you pay, please make sure your address matches the address you would like us to ship to.
If there is a sizeable delay in your units arriving please contact us as we can provide the tracking number. However, please allow at least 5 working days after payment before contacting us.
Please note as all the items are sent separately, at this time delivery cannot be combined for any items.
For large items, our consumer sales via this site are offered to standard UK Mainland, Scotland (South), Northern Ireland. However the postage cost for this item is only for standard UK address (non highland and Islands etc). Please contact us for or see the listing for the latest prices for the other areas such as Scottish Highlands (PA, IV, SK, KW, IM and Some part of AB postcodes), N Ireland (BT Postcodes).
Goods will only be dispatched via our delivery partner upon receipt of cleared payment.
We aim to deliver your order to you within 3 to 5 working days of cleared payment.

Please use our enquiry form if you have any further delivery questions.

Product Returns

We do our best to serve each and every customer the best we can and we understand that on occasion you might need to return products.

Please note we can only accept a return if the item is in its original packaging and with all the components.
If for any reason you are not completely satisfied with your purchase you can return the product to us within 7 days of delivery. Delivery and handling fees are refundable, but only if there is an error with the dispatch process.
Customers are responsible for return postage or courier costs with original packaging included, and sufficient outer packaging to protect the unit in transit.
Please note that under no circumstances will we refund for return P&P unless upon testing, a fault can be found with products.
Please note that all items are fully tested once returned.
Products received back damaged or with missing components will not be eligible for refund.
On receiving a return item, we will normally process all refunds within 5 working days.

Please contact us by email via the enquiry form, before sending any items back for our detailed returns procedure - please ensure that written details of the fault are included with any returns.